Privacy Policy
Who we are
This website is operated by CocoBella Media B.V., registered in the Netherlands, with offices at Ringoven 13, 6826 TP Arnhem, Netherlands. We can be reached by phone at +31 26 361 99 56 or by email at [email protected].
CocoBella Media B.V. is the data controller for personal data collected through this website.
What data we collect and why
Contact form submissions
When you use the contact form on this site, we collect your name, email address, subject line, and message. This data is used solely to respond to your enquiry. The legal basis is our legitimate interest in responding to correspondence (Article 6(1)(f) GDPR). We do not add contact form submissions to any marketing list without your separate consent.
Newsletter subscriptions
If you choose to subscribe to email updates, we collect your email address. The legal basis is your consent (Article 6(1)(a) GDPR). You may withdraw consent at any time by clicking the unsubscribe link in any email we send.
Analytics data
We use analytics tools to understand how visitors use this site — pages visited, time on site, referral source, and device type. This data is collected only if you accept analytics cookies via the cookie consent banner. We do not use this data to identify individuals. The legal basis is consent (Article 6(1)(a) GDPR).
Technical data
Our web server automatically records standard log data including your IP address, browser type, and the pages you request. This data is kept for up to 90 days for security and diagnostic purposes. The legal basis is our legitimate interest in maintaining a secure and functional website (Article 6(1)(f) GDPR).
Cookies
We use essential cookies required for the site to function, and optional analytics cookies that require your consent. For a full description of cookies used on this site, see our Cookie Policy.
How we share your data
We do not sell, rent, or trade personal data. We may share data with the following categories of service providers who process data on our behalf under data processing agreements:
- Email service providers (for newsletter delivery and contact form processing)
- Web hosting providers (for site infrastructure)
- Analytics providers (where you have consented to analytics cookies)
All service providers we use are either based in the European Economic Area or operate under Standard Contractual Clauses approved by the European Commission.
How long we keep your data
Contact form submissions are kept for up to 2 years, or until the correspondence is resolved, whichever is sooner. Newsletter subscription data is kept for as long as you remain subscribed, plus 1 year. Server log data is kept for up to 90 days. Analytics data is retained per the analytics provider's standard retention policy.
Your rights under GDPR
If you are located in the European Economic Area, you have the following rights regarding your personal data:
- Right of access — you may request a copy of personal data we hold about you.
- Right to rectification — you may ask us to correct inaccurate data.
- Right to erasure — you may ask us to delete your data, subject to certain legal exceptions.
- Right to restriction — you may ask us to limit how we use your data in certain circumstances.
- Right to data portability — where processing is based on consent or contract, you may request your data in a structured, machine-readable format.
- Right to object — you may object to processing based on legitimate interests.
- Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, contact us at [email protected]. We will respond within one calendar month.
Complaints
If you believe we have handled your data incorrectly, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl or by post at Hoge Nieuwstraat 8, 2514 EL Den Haag, Netherlands.
We would appreciate the opportunity to address any concerns directly before you contact the supervisory authority.
Changes to this policy
We may update this privacy policy from time to time. When we make material changes, we will update the "last updated" date at the top of this page. Continued use of the site after changes are posted constitutes acceptance of the revised policy.
Contact
For privacy-related questions, contact us at:
CocoBella Media B.V.
Ringoven 13, 6826 TP Arnhem, Netherlands
[email protected]
+31 26 361 99 56